Please make sure you have looked in your junk folder. The email address in which the new password is sent from firstname.lastname@example.org
Please also ensure you use an active email address and its the same one you used to set up your online account. If you are continuing to have problems, please use our chat feature in the bottom right-hand corner of your screen and a member of our team will get back to you as soon as possible.
If you cannot find your password reset email, please wait a few hours, and try requesting a new password later.