You will receive your lift pass along with a receipt when you arrive at the supermarket stop before you head up to resort (please note if your coach cannot make a supermarket stop you will pick up your lift pass in the resort). You will then need to sign for your lift pass for the the rep to release it to you. At this point, it is really important to make sure of two things: that you keep this receipt safe and in a separate place to your lift pass, and to take a photo of your lift pass. We recommend that you do this as some resorts require this as proof in order to replace your lift pass. It is also a good idea to send the picture to a friend so they have a copy also.
If you unfortunately lose your lift pass the good news is there is only a small charge to get a new lift pass, if you have your receipt. Should this happen, head to the lift pass office and arrange to get a new one as soon as possible. However, if you lose both the lift pass and receipt then unfortunately there is nothing we can do to replace it, and you will have to buy a new lift pass.