Please see our full terms and conditions regarding damage deposits within our T&Cs HERE.
Your damage deposit is pre-paid at the time of booking and will be returned to you within 8 weeks of your return from resort providing your apartment has been left in a suitable state, you will receive an email detailing this and any charges that have been charged.
PLEASE NOTE, if you choose to pay the group damage deposit as stated here, you are allowing Wasteland Ski to act on your behalf and facilitate this part of the process for you. By selecting this option, you understand that Wasteland Ski is the middleman and will simply pass on any charges (individual or group) to you from our suppliers. Please also note that if there are any communal charges, these will be split over the group as per our T&Cs. Wasteland Travel are not in a position to contest charges following departure and any contests must be sent through to email@example.com within 7 days of receipt of your damage deposit return email. Our appeals team will then send you through an appeals form which must be posted back to the address at the bottom of the form. We can only accept these appeals via post. After we have received your form we will then start the process of talking to the agency regarding your charges.
Communal charges can be: Cleaning and damages to communal areas of residences, resort damages, deposit deficits for the group, extra security assistance and complaint fines i.e. noise complaints, Agency management time
PLEASE NOTE, as per terms and conditions, if you are continuing with the group deposit, this will not be returned to you until 8 weeks post return to the UK (where possible, we will always do this sooner). You agree to not complain to Wasteland Travel directly or publically about this time as you understand by accepting the group deposit system that this is time needed to facilitate this.
After processing deposits, it can take up to 14 days to show on your card depending on your bank or card provider.
For those of you unsure how to leave your apartment, please note that the following should be done:
- Inventory completed upon arrival and handed to reception on the first evening
- Beds stripped, sheets folded and returned (as advised)
- Floors hovered
- Fridge cleared and cleaned
- Oven cleared and cleaned
- Dishwasher empty
- All dishes, crockery cleaned
- Bathroom cleared and cleaned
- WC cleared and cleaned
- All surfaces wiped
- All rubbish removed and put in the local Poubelle (bin to you and I!)
- Keys returned to reps
On arrival in resort, there may be an inventory in your room. If so, this must be filled in and returned before 9 pm on your day of arrival to the office or rep as stated on arrival. If you are unsure of who to return it to, ensure you speak to a senior rep or call the resort duty phone (this number will have been text to you on the date of your departure from the UK). It is important to note that any inventories returned after this time will be void and this will affect room checks and deposit returns.
The agencies can sometimes charge phenomenal amounts for cleaning and damage and in particular lost keys so make sure you use the above as a checklist to avoid losing any of your deposit.
For your information, reps/head reps or head office staff cannot sign off rooms as only the agencies and suppliers have the authority to do this. Our reps can simply advise you on the above.
Please note section 12 in our terms and conditions