What should I do in the event of a travel delay?
Firstly, check you have cover under the group policy for Delayed Departure; to make a claim you must obtain confirmation from the carriers (or their handling agents) in writing of the number of hours of delay and the reason for the delay.
Please contact the Endsleigh Claims Team as soon as possible preferably by phone and our trained claims staff will be happy to help.
If I am injured/sick in a remote location, is helicopter rescue covered?
The emergency medical assistance team will assess each situation individually and being airlifted is an option if it is deemed medically necessary.
Is there a refund if I have travelled but do not make a claim within the period of insurance?
There is no refund due even if no claims are made during the period of insurance.
If I no longer want cover under the group policy, will I get a refund?
You may withdraw from participation in the group policy at any time by giving notice of that intention to Wasteland Ski.
If the cover does not meet your needs, there is a ‘cooling off’ period of 14 days from the date of receipt for first deposits during which you may cancel the insurance in writing to Wasteland Ski.
If you decide to cancel your insurance after the 14 days, any return of premium will be calculated from the date such participation ceases, provided you have not travelled or been the subject of a claim during any period for which cover was provided, in which case no refund will be due. We reserve the right to charge a reasonable administration fee.
(Please note: Cancellation cover is operative from the time you are accepted for cover. Therefore, if you withdraw from participation in the group policy you will be charged for the period between being accepted for cover and your travel departure date).
Please see full terms and conditions for cancelling your insurance with the policy documentation.