FAQ

CONTACT US

• How do I contact you?
• Booking Terms And Conditions
• Christmas/ New Year Opening Times

ACCOUNT MANAGEMENT

• I'm locked out of my account (account disabled)
• I’ve requested a new password for my online account but haven’t received anything?

TRANSPORT

• When is the last day I can make changes to transport on my booking?
• How long is the coach journey?
• How will Brexit affect my holiday?
• When will I find out the travel arrangements?
• How does the coach journey work? Are there any rules I need to follow?
• Can I be picked up and dropped off in different places?

BOOKING & PAYMENT

• Important deadlines regarding your booking
• I haven't received a confirmation email, what should I do?
• I missed the payment deadline, can I still come on the trip?
• Booking Page Issues
• How do I pay my balance?
• My card is not working on the booking page

VISA & PASSPORTS

• Do I need a valid passport to travel to France?
• What happens if I lose my passport in resort?
• What happens if I am a non-EU citizen?

LUGGAGE

• How much luggage can I bring with me on the coach?
• Who is responsible for my luggage during the journey to and from resort?
• If I don’t have a soft suitcase, can I take a hard case?
• Can I bring my own skis/board with me?
• Do I need to pay the Own Equipment Charge if I am bringing ski/board boots but hiring the skis/board in resort?
• Can I put a bag on a coach and fly out?

INSURANCE

• Key Insurance Information
• Why choose Wasteland Travel Insurance?
• Do I have to purchase insurance?
• What happens once I select to purchase an insurance policy through Wasteland Travel?
• How do I claim?
• What is my Insurance Policy Number?

ACCOMMODATION

• What can I expect from my accommodation?
• How do room allocations work if I am travelling in a large group?
• When can I get my keys in resort? When do I need to return them?
• Can I stay an extra night?
• Do I need to bring linen with me to resort?
• Do I need to bring a towel with me?

SAFETY

• Have you got any safety tips for on the slopes?
• Are there any rules to follow in resort?
• How do I contact a Wasteland rep when in resort?
• What happens if my friend goes missing in resort?
• What happens if I get lost in resort?
• What happens if there is a major accident in resort?

LEVELS OF SKI AND SNOWBOARD HIRE

• Clothing hire: what are the different packages?
• Equipment hire: What does each level involve for Snowboarding?
• Equipment hire: What does each level involve for Skiing?
• Can I upgrade my equipment or clothing package?

LIFT PASSES

• Where do I pick up my lift pass from?
• Do I need to keep my lift pass receipt/what happens if I lose my lift pass?
• What do I do with my lift pass at the end of the week?
• Do I need to bring a photo along with me for my lift pass?

SKI LESSONS

• What happens once I book my ski/board lessons?
• What time do I meet for lessons?
• What happens if my lessons are not suited for me?
• What happens if there are not enough people to run my lessons?
• Can I change lesson groups to be in the same group as my friends?

DAMAGE DEPOSITS

• Why do I need to pay a damage deposit?
• When will I receive my damage deposit refund?
• Why have I not been given all of my damage deposit back?

PREFITTED EQUIPMENT & CLOTHING HIRE

• Help video - How to measure your feet!
• What is Prefitted and why is it important?
• What is the Prefitted Waiver?
• Where/when do I get fitted for my equipment?
• What happens if I miss my fitting deadline? Can I still get fitted in resort?
• What happens if I need to use the Prefitted Waiver?

RESORT TEAM

• Job Description
• Can I work a full season with Wasteland Travel?
• Can I request which weeks and resorts I work?
• I am a qualified Ski/Snowboard Instructor, will I be able to teach whilst working for Wasteland Travel?
• Do I need any specific qualifications or training to be a Rep for Wasteland Travel?
• Do I need to be able to Ski or Snowboard to work for you?

APRES

• How can I find out about the events in resort?
• Have you got any safety tips for après ski?

FOOD

• Will food be provided during my trip?
• What do we have to cook with in the apartments?
• Where can I get food in resort?

CORONAVIRUS