Customer Service Manager
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Activity overview
Latest activity by Customer Service Manager-
Customer Service Manager created an article,
Clothing hire: what are the different packages?
There are two clothing packages available: Standard – this includes a jacket and salopettes. Premium – includes a jacket, salopettes, gloves and goggles!
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Customer Service Manager created an article,
Equipment hire: What does each level involve for Snowboarding?
Silver Snowboard Hire This is the lowest snowboard package we offer! Why? Because you progress so quickly on a board, by the end of the week a Bronze package just wouldn’t fit your needs! The Silve...
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Customer Service Manager created an article,
Equipment hire: What does each level involve for Skiing?
Bronze Ski Hire The bronze package is only available for ski hire. Bronze skis are perfect for beginners who have never skied before, or for people who want to take it easy because of previous inju...
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Customer Service Manager created an article,
What happens if I need to use the Prefitted Waiver?
If you use the waiver during your trip, you will receive an invoice on return to the UK. Prefitted, cover some of the cost of the equipment but you will be asked to pay the relative excesses of eac...
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Customer Service Manager created an article,
What is the Prefitted Waiver?
The waiver is a £10 add-on which drastically reduces the potential costs for equipment loss/damage/theft, that you may have in resort. The waiver allows you to collect your hire without a bank cred...
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Customer Service Manager created an article,
I don’t like my skis/snowboard. Can I change them?
You might be able to, but definitely not immediately. All of the hired equipment must be handed out before you’re able to swap! If you are really unhappy with what you’ve been given, pop into the h...
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Customer Service Manager created an article,
My boots hurt! Can I change them?
If there’s a problem then, yes! Of course, you can change them! However, before you run to the hire shop, ask yourself these questions: Have you just arrived? Your feet tend to swell up after lon...
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Customer Service Manager created an article,
Will I have to wait to collect my equipment?
The whole point of the Prefitted service is to speed up the collection of equipment. It should be ready and waiting for you when you arrive in resort! As long as you have inputted your measurements...
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Customer Service Manager created an article,
I can’t find my email, what do I do?
Your information will be sent via email, SMS and push notifications (on the Wasteland Ski app). If you have no battery, try borrowing a friend’s phone. Worst comes to the worst, there are also list...
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Customer Service Manager created an article,
What do I need to collect my equipment?
You need your Prefitted e-voucher, containing your hire confirmation (you will then receive your voucher via email 7-10 days before you travel), so as long as there’s battery in your phone, you’ll ...